Terms & Conditions
Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at Ephemora, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Ephemora for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.
All personal information you provide us with or that we obtain will be handled by Ephemora as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Ephemora and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Ephemora to delete or correct the information held about you. By accepting the Ephemora Conditions, you agree to the above.
Events outside Ephemora's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Ephemora is released from Ephemora's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.
Missing or Damaged Orders
If your order has not arrived within 24 hours of the scheduled delivery time, or if it arrives damaged, it is your responsibility to inform Ephemora within 30 days so that we may file a claim with the shipping company. If your order arrives damaged, you must take photos of the damage, and retain the shipping materials and damaged items in the event that the shipping company requires a physical inspection. Failure to do so may result in Ephemora being unable to replace your order.
Ephemora does not offer refunds. Please be aware that a signature will be required upon delivery.
All orders with Ephemora include two rounds of revisions. You are responsible for any typos in your order, and your approval of the printed proof is your legally binding acceptance of the order as it appears in the printed proof. An additional revision round with a digital proof may be purchased for $25. An additional revision round with a printed proof may be purchased for $100. These are invoiced separately and payment is due before revisions can be made.
In the event that an order is delivered with an error, the delivered goods will be compared to the approved proof to determine responsibility. Ephemora will provide a reprint at no cost if we determine that we are responsible for the error. If you have accidentally approved a proof with an error, we can offer two options:
Option 1: Reprint the piece in question with the correction. Includes 1 round of digital proofs. A discount will be applied based on the size of your order, which will be invoiced to you via email. Payment is due in full before the reprint process can begin.
Option 2: Print a correction card using the specifications of the Info Card product for your chosen suite. Includes 2 rounds of digital proofs. A discount will be applied based on the size of your order, which will be invoiced to you via email. Payment is due in full before the reprint process can begin.
Fulfillment of your order begins upon our receipt of your complete Event Details Form. While we plan for a 4-6 week turnaround, we cannot guarantee a specific delivery date. Our timeline is dependent on your prompt feedback on questions and proofs from Ephemora, as well as factors outside our control, such as shipping company delays, inclement weather, etc.
Ephemora cannot offer significant layout changes to designs from how they appear on the website. However, we will work within the best of our abilities to conform designs to meet your needs.
All products remain Ephemora's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Ephemora.
All transfers conducted through Ephemora are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.
The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Ephemora without troubles you need to have cookies enabled.
The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Ephemora we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.
Ephemora reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Ephemora has the right to cancel the order and refund any amount paid in the best way. Ephemora shall also notify the customer of equivalent replacement products if available.